Privacy & Cookie policy

Effective Date: January 1st, 2025

Introduction

Cathedral Heating and Electrical (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors and users. This Privacy and Cookie Policy outlines how we collect, use, and protect your personal information and explains our use of cookies on the website. By accessing and using our website, you agree to the practices detailed in this policy.

Information We Collect

Personal Information

We may collect personal information that you provide voluntarily, such as when you complete a contact form or request a quote. This may include:

• Name
• Email address
• Phone number
• Address

We use this information solely to provide our services, including generating quotes, responding to inquiries, and delivering tailored solutions.

Non-Personal Information

When you visit our website, we may automatically collect non-personal information such as your IP address, browser type, and device information. This data helps us optimise website performance and enhance accessibility.

How We Use Your Personal Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information is used solely for:

• Providing accurate quotes and service information.
• Communicating with you about your requests and inquiries.
• Improving our website and services based on user feedback.

Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to:

• Enhance the functionality and performance of our website.
• Analyse visitor behaviour and website usage.
• Remember your preferences and customise your user experience.

You can control cookie settings through your browser. However, disabling cookies may impact website functionality and your overall experience.

Data Security

We take the security of your personal information seriously and use industry-standard measures to prevent unauthorised access, disclosure, or alteration. While we strive to protect your data, no online transmission or electronic storage method is entirely secure, and we cannot guarantee absolute security.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Access: Request access to the personal information we hold about you.
• Rectification: Correct any inaccuracies in your personal information.
• Deletion: Request that we delete your personal information.
• Objection: Object to the processing of your personal information.
• Data Portability: Request that your data be transferred to another service provider.

To exercise any of these rights, please contact us at the email address provided below.

Contact Us

If you have questions, concerns, or requests regarding your personal information or this Privacy and Cookie Policy, please reach out to us:

Email: info@cathedralheating.com

Changes to this Policy

We may update this Privacy and Cookie Policy to reflect changes in our practices or comply with legal requirements. Please check this page periodically to stay informed about updates.